We aim to complete portraits in 2-5 days, but sometimes our artists can be very busy so it may take a little longer.

Canvas Printing:

Once you approve your portrait, it is sent to be printed. Printing canvases usually takes around 2-4 days.

Shipping:

Once the canvas is printed it is shipped.

Free shipping takes around 4-6 days depending on your location.

After your order ships (per the timing outlined in the above question), its arrival depends on which shipping option you selected at checkout.

If you insured your order with Onward at checkout, you received a confirmation email from them with a link to file a shipping issue - please consult that email. If you did not insure your order with Onward, please reach out to Customer Service.